When Service Users are referred to Care Associates (Coventry) Ltd., they have already been assessed for their care needs. Care Associates have been awarded Contracts with Coventry Social Services for many years and have an excellent working relationship with them and the local Hospitals. As can be seen from our Services section our staff are highly trained and are matched to the individual need and an initial Care Plan is provided.
We take pride in the fact that we take particular care to ‘match’ staff to service user and to endeavor to the best of our ability to maintain that relationship throughout their period of care. Upon receipt of the Contract we arrange to visit the service user’s home to carry out a risk assessment. This assessment is for the protection of both the service user and the staff. Should there be any concerns, we contact the appropriate Agency to attend to the matter. A Care Plan is then set up with the approval of all concerned and the staff are introduced to the service user. Your care is of paramount importance to us and is regularly monitored by our quality control officer. You will be provided with the copy of your Care Plan and Contract Material which also includes our phone numbers should you have any concerns or questions as time goes on.